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Account Alerts — Western Alliance Bank Treasury Notifications

Western Alliance Bank account alerts deliver SMS text messages, email, and push notifications the moment a qualifying event happens on your corporate accounts. Treasurers receive balance threshold alerts during the morning cash review. Approvers receive push notifications for pending wires and ACH batches. Fraud teams receive immediate alerts for new-device logins, MFA failures, positive pay exceptions, and suspicious transaction patterns.

Alerts connect the business portal, the online banking web surface, and the mobile app to the people who need to act. Each user configures the categories, thresholds, and delivery channels that match their role. Administrators can set default bundles for new users so the treasury team is never missing a critical notification after onboarding.

Configure Alerts Business Portal
Western Alliance Bank account alerts configuration showing SMS, email, and push delivery options with thresholds

Account Alerts Quick Reference — Western Alliance Bank

  • Categories: balance, transaction, fraud, login, approval, positive pay, wire, ACH, message
  • Delivery channels: SMS text, email, native push on iOS/Android app
  • Real-time delivery for transaction events; scheduled delivery for summaries
  • Per-user configuration; administrator-set defaults for new users
  • Threshold-based balance alerts (above, below, or crossing)
  • Fraud-oriented alerts fire on high-score events with SMS+push+email backup
  • Configuration changes write to the audit log with timestamp and source IP

Alert Categories

Every alert type, its trigger, typical recipient, and default channels.

CategoryTriggerTypical RecipientDefault Channels
Balance ThresholdBalance crosses set amountTreasurer, cash managerEmail + SMS
Daily SummaryScheduled (morning/EOD)CFO, treasurerEmail
Large TransactionDebit or credit above thresholdTreasurer, fraud teamPush + SMS
Pending ApprovalWire or ACH awaiting approvalApproverPush + email
Wire CompletionFedwire or SWIFT acknowledgedInitiator, accountantEmail
ACH AcknowledgementNACHA file acceptedInitiatorEmail
Positive Pay ExceptionPresented item not matching fileTreasury, APPush + SMS + email
Login New DeviceLogin from unregistered deviceUser, administratorPush + SMS
MFA FailureRepeated failed MFAUser, administratorPush + email
Password ChangePassword reset or changeUserEmail
Relationship ManagerRM message in portalUserPush + email
Fraud Score EventTransaction fraud score highFraud teamPush + SMS + email

Fraud alerts align with guidance from the Consumer Financial Protection Bureau. Deposit-related notifications reference FDIC consumer education where relevant to small business customers.

Configuring Alerts by Role

Match alert bundles to daily workflow.

Treasurer / Cash Manager

Daily summary at 7:00 AM local. Balance thresholds on operating, concentration, and sweep accounts. Large-transaction alerts above a meaningful amount. Wire and ACH completions for reconciliation. Positive pay exceptions for morning decisioning.

Approver

Push notifications for pending wires, ACH batches, and positive pay exceptions. Email backup for audit. Biometric-confirmed approvals inside the mobile app complete release without switching to desktop.

Administrator

Login from new device, MFA failures, user role changes, permission edits, and audit log export events. Weekly summary of administrative activity. Fraud-team CC on high-score events.

Delivery Channels and Latency

SMS for urgency, push for approvals, email for record.

Real-Time vs Scheduled

Transaction-driven alerts (large debits, wire completions, ACH acknowledgement, positive pay exceptions) fire within seconds of the underlying event. Balance threshold alerts evaluate on intraday updates and on scheduled checkpoints. Daily summary alerts deliver at a time of your choosing — common choices are 7:00 AM local time for morning review and 5:30 PM for end-of-day reconciliation. Weekly and monthly summaries deliver Monday mornings and the first business day of the month.

Channel Selection

SMS is fastest for time-sensitive events but carries delivery variability on congested mobile networks. Push delivers inside the mobile app with consistent latency when the device has connectivity. Email provides the most durable record and is recommended as a backup channel on every critical category. Users can enable multiple channels per alert — high-urgency categories often fire all three to ensure delivery.

Activate Account Alerts Today

Configure balance thresholds, transaction alerts, fraud notifications, and approval pushes from the business portal in minutes. Administrators set defaults for new users so the treasury team stays informed from day one. Reach treasury at +1-800-444-7441 Monday through Friday from 7:00 AM to 8:00 PM Mountain Time for alert configuration assistance.

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Account Alerts FAQ

Categories, configuration, latency, and fraud-oriented alerts.

What types of alerts are available?

Balance thresholds, daily summaries, large transactions, pending approvals, wire and ACH completions, positive pay exceptions, login events, MFA failures, password changes, RM messages, and fraud-score events. See the table for channels and recipients.

How do I configure alerts?

Business portal → Settings → Alerts. Pick categories, set thresholds, choose channels (SMS, email, push). Administrators set defaults for new users. See the business portal admin console for bundle configuration.

Are alerts real-time?

Transaction alerts fire within seconds. Balance threshold alerts evaluate on intraday updates and scheduled checkpoints. Daily summaries deliver at your chosen time.

What fraud alerts are available?

New-device login, MFA failure streaks, password change events, high fraud-score transactions, and positive pay exceptions. High-score events fire push + SMS + email. See Security for the full fraud program description.